Shipping

Shipping Policy

Thank you for shopping with us at Ched. We want to make sure your experience is seamless from the moment you place your order to when your new garment arrives at your door. Below are the details of our shipping and processing policies:

Processing Times

We process all orders immediately to ensure your order is shipped out as quickly as possible. Once your order has been processed, you’ll receive an email with tracking details, so you can stay updated on your shipment’s progress.

Shipping Carriers

We ship all orders using Purolator or UPS, both trusted carriers known for their reliability and efficiency. Depending on your location, we will select the best carrier for your order.

Shipping Times

Canada: 1-3 business days

USA: 2-5 business days

International (Other Regions): 3-10 business days, though delivery times may vary depending on your location and local postal services.

Please note that shipping times are estimates and may be affected by factors beyond our control, such as customs processing, local holidays, or weather conditions.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. For orders within Canada and the USA, you’ll be able to see the shipping costs before completing your purchase.

For international orders, shipping is calculated based on your location. We strive to offer competitive rates but please be aware that some countries or remote areas may have higher shipping fees.

Regions Excluded from Shipping

Although we ship mostly everywhere around the world, some regions have very unreliable shipping and therefore we do no ship there. This is to ensure that your order reaches you safely and without delay. If you are in a region that falls under this category, we will notify you at the time of checkout.

Free Shipping

For Canadian and US orders over a certain amount, we offer free shipping. The qualifying amount is displayed during checkout.

Tracking Information

Once your order is shipped, you’ll receive an email with tracking information so you can monitor the progress of your package. You can use the tracking number to check for updates on the shipping carrier’s website.

Returns & Exchanges

We want you to be completely happy with your purchase! If you need to make a return or exchange, please refer to our Returns and Exchanges Policy for all the details on how to proceed.

Packaging & Care

Your garment will arrive safely packed and ready to wear. To keep your garment looking great, we recommend following the care instructions on the garment tag: cold wash and hang dry or low tumble dry.